Transparent Pricing

Investment That Scales
With Your Business

No one-size-fits-all pricing. We build custom solutions based on your specific needs, operations, and growth trajectory. Get a personalized quote in 24 hours.

Get Custom Quote See Customer Examples

No commitment required | Free consultation included

What Determines Your Investment?

Four key factors shape your custom pricing. Use this guide to understand where you fit.

1. Number of Users

How many people in your organization need access to aduanasHQ? This includes customs agents, warehouse staff, managers, and administrators.

Small Team (1-5 users)

Boutique customs brokers, small importers

Medium Team (6-20 users)

Growing brokerages, mid-size importers with multiple locations

Large Team (21+ users)

Enterprise operations, 3PLs, multi-country organizations

Ask Yourself:
  • How many people currently process customs declarations?
  • How many warehouse or admin staff need system access?
  • Are you planning to expand your team in the next 12 months?
  • Do you need different permission levels for different roles?

2. Transaction Volume

How many customs declarations, import entries, or warehouse transactions do you process monthly? Volume is a key driver, but we never charge per-transaction fees.

Light Volume (Under 50/month)

Occasional importers, specialized cargo

Medium Volume (50-200/month)

Regular importers, active customs brokers

High Volume (200-1,000/month)

Busy brokerages, e-commerce importers

Enterprise Volume (1,000+/month)

Major 3PLs, large multi-national operations

Ask Yourself:
  • What's your average monthly customs declaration count?
  • Does your volume fluctuate seasonally?
  • Are you expecting growth in the next year?
  • Do you handle both imports and exports?

3. Countries & Entities

Operating across multiple countries or managing multiple legal entities adds complexity. Each country requires specific government integrations and compliance features.

Single Country, Single Entity

One location, one customs registration

Single Country, Multiple Entities

Multiple warehouses or subsidiaries in one country

Multi-Country Operations

Regional operations across 2-5 countries

Pan-American Operations

6+ countries, consolidated reporting needed

Ask Yourself:
  • In how many countries do you currently operate?
  • How many separate customs registrations do you maintain?
  • Do you need consolidated reporting across countries?
  • Are you planning international expansion?

4. Integrations & Customization

Do you need aduanasHQ to connect with your existing systems? Government integrations are standard, but ERP, WMS, or custom API work requires additional setup.

Standard Setup

Government systems only (SIGA, VUCE, ACE, etc.)

ERP Integration

Connect with SAP, Oracle, NetSuite, QuickBooks

WMS Integration

Integrate with warehouse management systems

Custom Development

Bespoke workflows, custom APIs, specialized features

Ask Yourself:
  • What systems need to "talk to" aduanasHQ?
  • Do you have specialized workflow requirements?
  • Is real-time data synchronization important?
  • Do you need custom reports or dashboards?

What's Included in Every Plan

Regardless of tier, you get comprehensive customs management capabilities

Unlimited Declarations

No per-transaction fees. Process as many customs declarations as you need without worrying about usage charges.

Implementation & Training

Comprehensive onboarding, system configuration, and staff training included. We ensure your team is confident from day one.

Ongoing Support

Access to our expert support team via email, phone, or chat. Response times vary by tier, but everyone gets help.

Regular Updates

Automatic feature updates, regulatory changes, and security patches. Stay compliant without extra charges.

Data Security & Backups

Bank-level encryption, automated daily backups, and 99.9% uptime SLA. Your data is safe and accessible.

Mobile Access

Responsive design works on any device. Check declarations, approve workflows, or pull reports from anywhere.

What Differentiates the Tiers?

Starter

Core features, standard integrations, email support, suitable for 1-5 users with basic needs

Professional

All features, government integrations, priority support, unlimited users, custom reports

Enterprise

Everything in Professional plus dedicated account manager, SLA guarantees, custom development

Typical Customer Profiles

See how businesses like yours use aduanasHQ. These examples show real operational details.

Small Customs Broker

Starter Tier

Operation Details:

  • Team Size: 2-3 agents
  • Monthly Volume: 50-100 declarations
  • Countries: Single country
  • Clients: 15-30 small importers

aduanasHQ Setup:

Core customs declaration features, basic document management, government system integration (SIGA, VUCE), email support, standard reporting. No ERP integrations needed.

Implementation: 2-3 weeks Get Quote

Mid-Size Importer

Professional Tier

Operation Details:

  • Team Size: 5-10 staff
  • Monthly Volume: 150-300 declarations
  • Countries: 1-2 countries
  • Warehouses: 2-3 locations

aduanasHQ Setup:

Full features including bonded warehouse management, advanced document processing, government integrations, QuickBooks/ERP integration, custom reports, phone support, dedicated training sessions.

Implementation: 4-6 weeks Get Quote

3PL Warehouse Operator

Professional Tier

Operation Details:

  • Team Size: 10-15 staff
  • Monthly Volume: 200-500 declarations
  • Countries: Single country
  • Clients: 50-100 shippers

aduanasHQ Setup:

Multi-client environment, bonded warehouse module, WMS integration, automated workflows, client portals, advanced reporting, API access for shipping systems, priority phone/email support.

Implementation: 6-8 weeks Get Quote

Enterprise Brokerage

Enterprise Tier

Operation Details:

  • Team Size: 20+ staff
  • Monthly Volume: 1,000+ declarations
  • Countries: Multi-country
  • Clients: 200+ importers/exporters

aduanasHQ Setup:

Everything in Professional plus: dedicated account manager, custom workflows, 24/7 priority support, 99.9% uptime SLA, consolidated multi-country reporting, advanced security, on-site training, custom integrations.

Implementation: 8-12 weeks Contact Sales
Don't See Your Profile?

These are just examples. We serve customs brokers, freight forwarders, importers, exporters, 3PLs, manufacturers, and more. If your operation doesn't fit neatly into these categories, we'll create a custom solution for you.

Total Cost of Ownership: The Full Picture

Compare aduanasHQ against alternatives when you account for ALL costs

Cost Factor aduanasHQ Excel / Manual Legacy Software
Software License Monthly SaaS Free Large Upfront
Implementation Time 2-12 weeks N/A 3-6 months
Training & Onboarding Included Self-taught Extra Cost
IT Infrastructure None Minimal Servers Required
Updates & Maintenance Automatic Manual Work Annual Fees
Regulatory Changes Included Your Problem Upgrade Fees
Support Costs Included No Support Per-Incident
Staff Efficiency Loss Minimal 30-40 hrs/mo 10-20 hrs/mo
Error Rate & Penalties Low High Medium
Scalability Unlimited Breaks Down Limited

aduanasHQ

Predictable monthly cost, everything included, scales with growth

Lowest Total Cost

Excel / Manual

Hidden costs in time, errors, and inability to scale

Highest Hidden Costs

Legacy Software

High upfront costs, ongoing maintenance, limited flexibility

Moderate-High TCO

Billing Clarity: No Surprises

Transparency means telling you exactly what you pay and what you don't

What You Pay For

  • Monthly subscription fee - Based on your tier (Starter, Professional, or Enterprise)
  • Implementation services - One-time setup fee for complex integrations (Enterprise only)
  • Custom development - Optional, quoted separately if you need bespoke features
  • Additional countries - If you expand to new countries mid-contract
  • On-site training - Optional, available for Enterprise customers

What You DON'T Pay For

  • Per-transaction fees - Process unlimited declarations at no extra cost
  • Per-user fees - Professional and Enterprise include unlimited users
  • Software updates - All feature releases and regulatory updates are free
  • Support tickets - No per-incident fees; support is included
  • Data storage - No charges for document storage or database size
  • Government integration fees - Standard country integrations are included

Contract Terms

  • Starter & Professional: 12-month initial term, then month-to-month
  • Enterprise: Typically 24-36 months with volume discounts
  • Cancellation: 30-day notice required after initial term
  • Data retention: 90 days after cancellation to export your data
  • Price lock: Your rate is guaranteed for the initial contract term

Payment Options

  • Credit card: Automatic monthly billing (Starter & Professional)
  • ACH / Bank transfer: Available for all tiers
  • Wire transfer: Enterprise customers, quarterly or annual billing
  • Invoice billing: Net-30 terms for qualified Enterprise accounts
  • Annual prepay: 10% discount available for annual payment
Price Adjustments

We reserve the right to adjust pricing annually based on inflation and feature additions. However, your rate is locked for your initial contract term. We provide 60 days notice before any price changes take effect.

Ready to Get Your Custom Quote?

Choose the path that works best for you. All options are free and carry no obligation.

Quick Quote

Fill out a 2-minute form and get a ballpark estimate within 24 hours

Pricing Call

15-minute call with our team to discuss your needs and get an accurate quote

Full Demo

45-minute personalized demo with pricing discussion included

Email Us

Prefer email? Send us your details and we'll respond within 1 business day

International: +507-209-6996 | WhatsApp: +507 6820-4681

Available Monday-Friday, 8am-6pm (Panama Time / EST)

Pricing Questions Answered

Because every customs operation is different. A small broker processing 50 declarations per month has vastly different needs than a 3PL handling 1,000+ transactions. Showing one-size-fits-all prices would be misleading. Instead, we create custom quotes based on your specific requirements, ensuring you only pay for what you need.

Most customers receive a detailed quote within 24 hours. For complex multi-country or enterprise requirements, it may take 48 hours. If you're in a hurry, schedule a 15-minute call and we can give you a ballpark estimate on the spot.

Absolutely. Many customers start with our Starter tier and upgrade to Professional as they grow. You can change tiers at any time. Changes typically take effect at the start of your next billing cycle, and we'll prorate any differences.

Correct. You pay a flat monthly subscription based on your tier. Process 50 declarations or 5,000 declarations - same price. We believe per-transaction pricing creates misaligned incentives. We want you to succeed, and that means processing more customs transactions efficiently.

After your initial contract term (12 months for Starter/Professional, 24-36 months for Enterprise), you can cancel with 30 days notice. You'll have 90 days to export all your data in standard formats. We never hold your data hostage. That said, our retention rate is over 95% - most customers stay because the system delivers value.

Yes. Pay annually in advance and receive a 10% discount off your total subscription. This is available for all tiers. Enterprise customers may qualify for additional volume discounts on multi-year contracts.

We offer a 30-day pilot program for qualified customers. During the pilot, you get full access to the system with your actual data, allowing you to test aduanasHQ in your real environment. Contact us to discuss pilot eligibility.